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Frequently Asked Questions (FAQ)

Frequently asked questions

Shipping

When will my order arrive?

Usually it takes our factory anywhere from 30 to 40 days to manufacture and deliver the outdoor furniture goods to our warehouse in Cavite. We will do our best to cut this time to the quickest possible but does not include any uncontrollable customs related delays. Once we deliver to your final destination it will be another 7-10 days depending on distance.



Where will my order be delivered to?

Depending on your location and order size we can either do door to door delivery or delivery to the nearest sea port in your area. You will need to arrange for pick up from the port to be delivered to your final destination. Choices and prices for door to door or nearest port may be found at check out.



What is delivery to nearest port?

Resort Central gives you the option to have your goods delivered via sea freight to the nearest port we have services available. Usually this is the largest sea port closest to a large city in your island province. This saves you money on shipping and you can pick up the goods at the sea port once it's available through one of our third party logistics company.



Orders

Why is there a minimum order quantity?

Resort Central deals directly with resorts and hotels for their outdoor furniture needs. We want to offer the best pricing to our clients and the best way to do that is requiring a minimum quantity which saves us on delivery and shipping costs from our suppliers which we then pass the savings to our clients.



What can I customize for my outdoor furniture?

Pretty much all the color of the furniture body and cushions and pillows are customizable. Our synthetic rattan and aluminum powder coating designs can all be interchanged with other furnitures. Products with pine wood or wood plastic composite (WPC) materials may also be customized according to the color preference found in our order forms. If you found another color in our catalog that you like to use for your particular furniture please indicate it in the special instructions section of the order form.



Can I add my logo to my products?

Logos or company markings may be added to our outdoor umbrellas or tents. The standard price of the logos is P1,000/unit one side of the umbrella and P1,500/unit for two sides.



Why does it take so long to receive my order?

Resort Central works directly with our resort clients and factory suppliers. There are no middle men. Since most transactions are B2B, each order is made specially and customized for each client according to their design preference. Because of this, most furniture items are not kept in stock because each client's preference is different. Each order has to be made from scratch which takes a 10-15 days plus another 20 days delivery time to our warehouse in Cavite. We always quote 40-50 days for our customized furnitures but may be sooner depending on factory work load. This does not include any uncontrollable delays such as due to weather or customs related. In the future as we grow we will be stocking up on the more popular and faster moving items such as umbrellas, hammocks, and basic design furnitures. We will let you know what we do have in stock that can be shipped out as soon as possible.



Payment

Do I have to pay for the whole order now?

We require the minimum of 50% of total amount to be paid up front for our pre-ordered furnitures. The remaining 50% will need to be settled prior to pick up or delivery.



What kind of payment do you accept?

We can accept paypal or credit card payment online, or through bank telegraphic transfers to our Metrobank - Harrison Plaza Branch, account name: GreenPro Enterprises, Account No. 162-3-16221838-8. Please attach a copy of the deposit slip on the order form so we can verify payment.



Do you offer additional discounts?

All our resort, hotel, or restaurant clients can get an automatic 5% discount from our SRP prices. In most cases we offer aluminum frames and body to our furniture since it does not corrode and lasts longer than steel. Alternatively our clients can choose steel instead of aluminum for an additional 10% discount for a total of 15%. Large orders for entire establishments can get additional discounts depending on quantity. Please talk to one of our representatives for more information.



Warranty and Returns

What is your warranty policy for the outdoor furniture?

At Resort Central, we continuously strive to improve our quality standards. If you are not satisfied with your order, simply return it within 7 days after receiving (will verify with courier) and we’ll replace it or refund the cost of the item (excluding Shipping and Processing fees). All furnitures have a limited manufacturer's warranty of 3 months from the date of purchase against factory related defects. Returned items must be in their original packaging and in the condition in which it was received to receive full or partial refund. For warranty repair request we will ask for pictures of your defective items and our Returns Department will confirm the return reason. Upon review you will receive exchange instructions, merchandise credit or refund according to our findings.