Shipping and Handling Policy
General Shipping and Handling Information
- Once Resort Central receive your order and online payment or deposit slip we will verify all the information in your order form and the payment you've sent us. We will notify you if we have any questions or need verifications of your order details.
Once everything is verified we will start the manufacturing process and typically it will take our factory anywhere between 40 to 50 days to manufacture and deliver the goods to our warehouse in Las Piñas. This does not include any uncontrollable customs related delays. We will notify you if we foresee any unanticipated delays on your order.
Once your goods arrive at our warehouse we will notify you via email or phone call that your order is ready to be picked up or shipped to your destination. Any unpaid balances will need to be settled or paid accompanied with payment verification prior to us making any arrangements for pick up or delivery.
If you paid for shipping we will confirm the shipping address and/or if there are any other important information or charges not discussed.
- Ordered goods may be picked up at our warehouse in RSTI Compound, Km.16, Pamplona 1, Alabang-Zapote Rd., Las Piñas CityGeneral Trias, Cavite.
Shipping and handling charges are computed at checkout from our online store.
If client selected door to door service we will arrange for our own logistics company or a third party to perform the delivery and notify you of expected arrival time. Usually it will take anywhere from 10-15 days for our door to door service.
Alternatively client may opt for delivery to nearest port in order to save on shipping. This usually is the largest port facility on the largest town or city in your island province. We will confirm with you the nearest delivery port prior to making the delivery.
Notification and Tracking Information
- Resort Central will do our best to notify you of any changes to your orders and/or estimated delivery time.
Once your order has shipped, you will receive an email with your tracking information.
Some orders may take 24-72 hours after goods leaving for tracking information to be available for client.
Taxes and VAT
Resort Central sales are all tax inclusive. Sales invoce will be delivered to you along with your goods.