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Warranty And Return Policy

WATER RECREATIONAL ITEMS​

At Resort Central, we continuously strive to improve our quality standards. If you are not satisfied with your order, simply return it within 7 days after receiving (will verify with courier) and we’ll replace it or refund the cost of the item (excluding Shipping and Processing fees) provided the products are NOT USED. Returned items must be in their original packaging and in the condition in which it was received to receive full or partial refund.

 

All water recreational products have a limited manufacturer's warranty of 3 months from the date of purchase against factory related defects. This does not include any normal wear and tear or damage due to constant commercial usage of our products. Our water park systems have a 6 months limited manufacturer's warranty period. 

 

For warranty repair request we will ask for pictures of your defective items and our Returns Department will confirm the return reason. Upon review you will receive exchange instructions, merchandise credit or refund according to our findings.

 

After the warranty period Resort Central offers affordable after sales repair service. Please take a picture or video of the damage and we will either send your repair kits or you can send the items to us for a repair assessment and quotation. 

OUTDOOR FURNITURE

At Resort Central, we continuously strive to improve our quality standards. If you are not satisfied with your outdoor furniture order, simply return it within 7 days after receiving (will verify with courier) and we’ll replace it or refund the cost of the item (excluding Shipping and Processing fees). Returned items must be in their original packaging and in the condition in which it was received to receive full or partial refund.

 

All furnitures have a limited manufacturer's warranty of 3 months from the date of purchase against factory related defects. This does not include any normal wear and tear or damage from constant commercial use. 

 

For warranty repair request we will ask for pictures of your defective items and our Returns Department will confirm the return reason. Upon review you will receive exchange instructions, merchandise credit or refund according to our findings.

After the warranty period Resort Central offers affordable after sales repair service. Please take a picture or video of the damage and we will either send your repair kits or you can send the items to us for a repair assessment and quotation. 

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